Shipping & Delivery
How does shipping and delivery work?
We currently deliver within Australia and provide free standard shipping on all orders.
Orders are usually processed within 1 to 3 business days, Monday to Friday. Orders placed on weekends or public holidays will begin processing on the next business day.
Once dispatched, most Australian deliveries arrive within 5 to 10 business days. Regional and remote locations may take up to 14 business days.
We do not deliver to PO Boxes. Please provide a residential or business address at checkout.
If your order contains multiple products, they may arrive in separate parcels at no additional shipping cost.
You will receive a confirmation email with tracking information once your order has been dispatched. Please allow up to 48 hours for tracking updates to appear.
Delivery times are estimates and may occasionally be affected by carrier delays, weather or peak periods.
How much do I pay for shipping?
Free standard delivery is available to most Australian addresses. Some remote locations may attract an additional delivery charge due to higher carrier costs.
If a surcharge applies, we will contact you before dispatch. You may approve the additional charge or cancel your order for a full refund. No additional payment will be taken without your approval.
When will my order arrive?
Orders are generally processed within 1–3 business days. Most Australian orders arrive within 5–10 business days after dispatch. Regional or remote deliveries may take up to 14 business days.
You will receive an email with tracking information once your order has been dispatched.
Delivery times are estimates and may occasionally be affected by carrier delays, weather or peak periods.
How do I track my order?
Once your order has been dispatched, we will email you a tracking link so you can follow its journey.
Please allow up to 48 hours for the tracking information to update. If you cannot find the email, please check your spam or junk folder.
If you still need help, contact us at hi@summitcore.com.au.
Help, I think my order is lost/hasn’t been delivered?
Please check your tracking link first, as your parcel may still be in transit or delayed.
If your order has not arrived within the estimated delivery time, or the tracking has not updated for several days, contact us at hi@summitcore.com.au with your order number.
We will check the delivery with the carrier and help you resolve the issue.
Can I change my shipping address?
Please contact us at hi@summitcore.com.au as soon as possible if you need to change your delivery address.
We will do our best to help, but address changes cannot be guaranteed once your order has entered processing or has been dispatched.
Please check your delivery details carefully before completing your order. SummitCore cannot be responsible for an order delivered to an incorrect address provided at checkout.
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
No. Customers will not be charged customs or import fees on orders delivered within Australia.
The price displayed at checkout is the amount you pay.
Product Questions
How durable are SummitCore products?
Our gear is designed to withstand tough outdoor conditions. Each product is tested for durability, portability, and performance so you can rely on it for every adventure, trip after trip.
Are products lightweight and easy to carry?
Yes! All our gear is designed with portability in mind. Whether it’s a camping essential or outdoor accessory, each product is compact, lightweight, and easy to pack so it won’t slow you down on your adventures.
Are the materials weather-resistant?
Absolutely. SummitCore products are made from high-quality, weather-resistant materials to handle rain, wind, and sun exposure. They’re built to last, no matter the conditions.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any Summitcore product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
Are you stocked in any stores anywhere?
Nope, it’s just us! Our SummitCore products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Returns & Exchanges
Do you have a returns policy?
Yes. You may request a return within 30 days of receiving your order.
To be eligible, the item must be unused and in the same condition in which it was received, with any tags and its original packaging. Proof of purchase is also required.
Sale items are eligible for return. Gift cards cannot be returned.
To request a return, contact us at hi@summitcore.com.au.
How long do I have to return the products?
You have 30 days after receiving your order to request a return.
Can I return my order for a refund?
Yes. Eligible items may be returned for a refund within 30 days of receiving your order.
Items must be unused and returned in their original condition, with any tags and original packaging. Once your return has been received and inspected, we will let you know if your refund has been approved.
To request a return, contact us at hi@summitcore.com.au.
Do I have to pay for returns?
We’ve got you covered. Eligible returns and exchanges within Australia include a free return shipping label, so there are no return postage costs. Just contact our friendly team here and we’ll help you organise your return.
Please note: Sale items are eligible for return. Gift cards cannot be returned. Any other product specific exclusions will be clearly stated on the product page or at checkout.
How long does it take for my return/exchange to be processed?
Once your return arrives, we will inspect it and notify you when it has been approved.
Approved refunds will be issued to your original payment method within 10 business days. For exchanges, we will contact you with the next steps once the returned item has been inspected.
How long does it take for my refund to be processed?
Once your refund has been approved, it will be issued to your original payment method within 10 business days.
Your bank or card provider may take additional time to display the funds. If more than 15 business days have passed since your refund was approved, please contact us at hi@summitcore.com.au.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale! Who doesn’t love saving money?
Simply head to checkout, enter your discount code in the discount code field and click Apply. Your discount will be reflected in your order total before you complete your payment.
Please note: Only one discount code can be used per order. Some discount codes may apply to selected products only. Please check the terms and conditions of your offer before purchasing.
I forgot to use my discount code?
Forgot to apply your discount code before completing your order? No worries!
Simply contact our friendly customer support team as soon as possible with your order number and discount code. We'll be happy to review your request and see what we can do to help.
Please note: Only one discount code can be used per order. Discount codes must be valid and applicable to the products purchased. Any adjustments are subject to approval and cannot be guaranteed once an order has been placed.
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your SummitCore stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our SummitCore HQ is located in Brisbane, QLD. Your SummitCore products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our SummitCore HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.