Shipping policy

Shipping Policy

Australian shipping

SummitCore™ currently delivers within Australia. Free standard shipping is available to most Australian addresses. Some remote locations may incur an additional delivery charge due to higher carrier costs.

Order processing

Orders are generally processed within 1 to 3 business days. You will receive a confirmation email after placing your order and tracking information once your order has been dispatched.

Estimated delivery times

Most Australian orders arrive within 5 to 10 business days after dispatch. Deliveries to regional or remote areas may take up to 14 business days.

Delivery times are estimates and may occasionally be affected by public holidays, courier delays, severe weather or other circumstances outside our control.

Remote areas, PO Boxes and Parcel Lockers

Some remote locations may attract an additional delivery charge due to higher carrier costs. If a surcharge applies, we will contact you before dispatch. You may approve the additional charge or cancel your order for a full refund. No additional payment will be taken without your approval.

Delivery to PO Boxes and Parcel Lockers is subject to carrier availability. If our carrier cannot deliver to the address provided, we may request an alternative residential or business address.

Orders arriving separately

Some products may be dispatched from different locations. If your order contains multiple items, they may arrive in separate parcels and at different times. You will not be charged additional shipping fees solely because your order is sent in separate parcels.

Tracking your order

Once tracking becomes available, it will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update after dispatch.

Incorrect addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or missing deliveries

If your tracking has not updated or your order has not arrived within the estimated delivery period, please contact us at hi@summitcore.com.au and we will assist you.

Questions

For questions about shipping or your order, contact us at hi@summitcore.com.au.